Technical Support Hours
SmartCare Training
Optum is hosting Technical Support Hours for SmartCare users who need help in completing a function in SmartCare. The types and schedules of the Technical Support Hours are as follows:
| Date | Day and Time | Technical Support Hours |
|---|---|---|
| 2-Oct | Wednesday (3pm-4pm) | Residential & Crisis Residential Clinical/Nurses/Prescribers |
| 3-Oct | Thursday (3pm-4pm) | Outpatient Clinical Direct Service |
| 7-Oct | Monday (3pm-4pm) | Outpatient Prescribers |
| 8-Oct | Tuesday (9am-10am) | CSU Clinical/Nurses/Prescribers |
| 8-Oct | Tuesday (3pm-4pm) | Program Managers, CORs, & QA |
| 9-Oct | Wednesday (3pm-4pm) | CSU Admin/Clerical |
| 10-Oct | Thursday (3pm-4pm) | Residential & Crisis Residential Admin/Clerical |
| 16-Oct | Wednesday (3pm-4pm) | Outpatient Nurses |
| 17-Oct | Thursday (3pm-4pm) | Admin Billing Only |
| 21-Oct | Monday (3pm-4pm) | Outpatient Admin Clerical Front Desk |
| 22-Oct | Tuesday (3pm-4pm) | CSU Admin/Clerical |
| 23-Oct | Wednesday (3pm-4pm) | Outpatient Prescribers |
| 24-Oct | Thursday (3pm-4pm) | Residential & Crisis Residential Clinical/Nurses/Prescribers |
| 28-Oct | Monday (10am-11am) | Outpatient Clinical Direct Service |
| 28-Oct | Monday (3pm-4pm) | Outpatient Nurses |
| 29-Oct | Tuesday (10am-11am) | Admin Billing Only |
| 29-Oct | Tuesday (3pm-4pm) | Residential & Crisis Residential Admin/Clerical |
| 30-Oct | Wednesday (3pm-4pm) | Program Managers, CORs, & QA |
| 31-Oct | Thursday (3pm-4pm) | Residential & Crisis Residential Clinical/Nurses/Prescribers |
To join the Technical Support Hours : Click Here
Confirmation of Required Training (All Users)
You must have completed the required CalMHSA online LMS Moodle training videos for your role and passed the knowledge checks with a minimum of 80% before scheduling any additional training or support sessions. See the grid below.
Based on the grid, have you completed all the required training for your role?
- Yes
- No*
*You must complete your required CalMHSA LMS Module training prior to registering for any additional training or support. Please visit https://2023.calmhsa.org/ and complete your required training.
Once you have completed all required CalMHSA LMS Modules for your role, visit RegPack to register for additional training.
If you have any questions please contact Optum:
sdu_sdtraining@optum.com or 1-800-834-3792 Option 3