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Connecting Communities to Services, One Person at a Time

Every individual and family has a unique road to wellness, health, and hope. Every community has its own ways to support and assist the people who live there. Since 1997, Optum's collaborations with stakeholders in San Diego County have enabled us to develop an in-depth understanding and appreciation of County of San Diego Behavioral Health Services.

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Optum Non-Discrimination Notice and Directions on translating this page to your desired language

You have the right to get help and information in your language at no cost. To request an interpreter, call (888) 724-7240.

Click on link below to begin translation process
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Optum Non-Discrimination Notice

Individual and Family Resources

San Diego Access and Crisis Line

Confidential and free of charge, the San Diego Access & Crisis Line (ACL) offers immediate support and resources from an experienced counselor 24 hours a day, 7 days a week on all behavioral health topics including: suicide prevention, crisis intervention, community resources, mental health referrals, alcohol and drug support services and more. Language interpreter services enable the ACL to assist in over 200 languages within seconds.

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4:00pm - 10:00pm


Mental Health and Substance Abuse Disorder Provider Directories

The Mental Health Plan and Drug Medi‐Cal Organized Delivery System (DMC‐ODS) services are committed to providing quality mental health and DMC-ODS services to eligible adults, older adults, and children experiencing serious and persistent mental health problems and or substance use disorder issues. Mental health services and DMC-ODS are confidential and are based on the belief that people can, and do, recover from mental illness and substance use disorders. Even though asking for help with mental health problems or substance use issues may be a challenge, help is just a phone call away.

Click here to search the Provider Directory
Behavioral Health Services Provider Resources

Mental Health Providers

As the Administrative Services Organization (ASO) for the County of San Diego, Optum works to improve the services which are provided to the San Diego behavioral health community.  The resources offered on this site is designed to support mental health providers in assisting clients and their families to recover and maintain emotional health.

Drug Medi-Cal Organized Delivery System (DMC-ODS) Providers

Substance abuse is a major public health and safety problem adversely impacting communities.  Optum collaborates with providers to improve and reverse the matter with broad and meaningful community change. 

CLAIMS Public Sector San Diego

Clinicians and Doctors


Optum is launching the acceptance of electronic claims for the Fee-for-Service and TERM provider networks

Contact La Sean Crowell today to find out more!
(800) 798-2254 (Option 2)

Benefits of electronic claims:

  • Efficiency and speed and increase in accuracy
  • Reduces costs associated with processing claims
  • Lowers overhead expenses for healthcare providers
  • Reduces waste and promotes sustainability

Fee For Service Providers

The FFS Medi-Cal network is part the of the County of San Diego Health and Human Services Agency Mental Health Plan (MHP) and specifically serves San Diego Medi-Cal beneficiaries whose behavioral health issues are considered to be severe and meet Title 9 Medical Necessity for Specialty Mental Health Services.

Quick Links

FFS Document Library

Medi-Cal FFS Provider Line
(800) 798-2254

Hours of Operation: Mon. - Fri. 8:00 a.m. - 5:00 p.m.

Treatment and Evaluation Resources Management (TERM) Network

Optum TERM is a mental health program developed under the direction of the Board of Supervisors and managed by Optum Public Sector San Diego through a contract with the County of San Diego Health & Human Services Agency (HHSA) Behavioral Health Services. The Optum TERM mission is to improve the quality and appropriateness of mental health services provided to the clients of HHSA CWS and Juvenile Probation. In addition to contracting and credentialing providers Optum is responsible for monitoring the work of the TERM network providers through a quality review process.

Quick Links

TERM Document Library

TERM - (877) 824-8376
Hours of Operation: Mon. - Fri. 8:00 a.m. - 5:00 p.m.

Single point of Access - Act & strength-baseD case Management

Optum San Diego serves as the single point of access for Assertive Community Treatment (ACT) and Strength Based Case Management (SBCM) referrals. Optum provides a standard routing system for receipt and processing of referrals to most appropriate program based on the information provided on the referral and additional collateral information avaialable. Optum will collaborate with the case management programs throughout the referral process. 


Quick Links

Strength-Based Case Management (SBCM) Pamphlet 
Assertive Community Treatment (ACT) Pamphlet
Health Plan Contact Card

(800) 842-2652

Hours of Operation: Mon. - Fri. 8:00 a.m. - 5:00 p.m.