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Terms, Conditions and Privacy Statement


Please read the following statement before using this service. By using this service, which is operated by Optum, you agree to the terms described below. If you don't agree to the terms, you may not use this service.

Modification of the Terms, Conditions and Privacy Statement

This statement may be modified from time to time. Any changes will be effective immediately upon posting. Each time you access this service you will be presented with the current terms, conditions and privacy statement for acceptance. You must agree to the modified terms to use this service.

Nature and Use of Information Provided Through This Service

This service provides health related information designed to complement and enhance your personal health management. THIS SERVICE DOES NOT PROVIDE MEDICAL ADVICE OR OTHER HEALTH SERVICES. THE INFORMATION PROVIDED THROUGH THIS SERVICE IS GENERAL IN NATURE AND IS NOT A SUBSTITUTE FOR PROFESSIONAL HEALTH CARE. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY. If you have specific health care needs, consult an appropriate health care professional. Do not use the information provided through this service for diagnosis or treatment purposes. You assume all risk for use of this service. Optum and its affiliates, employees and agents have no liability for actions taken by you or a third party, or not taken by you or a third party, and you agree to indemnify us and hold us harmless for damages arising out of information provided through this service. Without limiting the foregoing, in no event shall Optum be liable for any special, incidental, consequential, or indirect damages even if Optum has been advised of the possibility of such damages. This service is provided on an as is basis. Except for warranties which may not be disclaimed as a matter of law, Optum makes no representations or warranties whatsoever, express or implied, including but not limited to representations or warranties regarding the accuracy or nature of the content of this service, warranties of title, non infringement, merchant ability or fitness for a particular purpose.

Any information available through this service that is not identified as being prepared by Optum (including information available through other sites we may link to) is provided on an "as is" basis for your information and convenience only. Although Optum makes reasonable efforts to present accurate and reliable information on this site, Optum does not endorse or guarantee the accuracy of third-party information on its sites or other Web sites.

Except as otherwise specified, the information provided through this service is the property of its respective owners. You may print the information for your personal use. All other uses of the information, including any graphics provided require prior consent from Optum. You may not use information on this site for any unlawful purpose.

Links to Other Sites

This service may provide links to other Web sites. Each site is selected based on Optum's clinical review guidelines, which include evaluation of clinical quality, consistency, objectivity and relevance. However, Optum cannot assure the business, clinical or editorial practices of those sites and so the information contained in other web sites is provided on an as is basis. You will be informed when you leave our site. Please read the disclaimer provided before linking to other Web sites. Be assured that Optum will not communicate any personal information to other Web sites without your permission.

Volunteered Information

We may receive information about you in various ways. For example, you must provide a first and last name, date of birth, zip code and gender in order to use this service. If you choose to receive the transcript of your chat, you must supply an e-mail address. (If you opt not to provide a chat name and other login information, you will not be able to use this service.)

Disclosure of Personal Information

We will not sell, rent, trade, lease or barter your personally identifiable information or personal health information (described simply as "personal information" below). We do not share our e-mail lists with outside companies. We do not collect any financial information about you.

No personal information about you will be disclosed to any third party (other than contractors or agents, as described below) without your consent or knowledge, unless legally required. However, such information may be shared with third parties on an aggregate basis for research or analytical purposes. In some cases, we may need to provide your personal information to our contractors or agents with whom we have signed, written agreements, with in order to respond to an inquiry from you or provide a service to them. In those instances, we will take steps to assure that the confidentiality of your information is maintained without disclosure in identifiable from to anyone else. We will also make sure the information is only used for the limited purpose for which it is provided.

If a third party is contracted to provide additional services that require personal information, you will be notified when accessing the third party's services. Be assured that each third party will be held, at a minimum, to our standards of privacy and security. These standards will be documented in Optum's business partner agreements with any third parties.

Agreements between Optum and the entity through whom you receive this service may further govern how the information you provide Optum is used. Use of this information is also subject to federal and state law.

Our use of your personal information

Personal information you submit through this site is owned by Optum. It may be used internally to help us better understand our customers and how our service is being used. Except when you've given us permission otherwise, we will use your e-mail address only to notify you of services or items you have indicated are of interest to you and to seek your feedback about our service.


This service features security technology. All confidential information is protected by an encryption protocol. Although this service's security practices are audited, the Internet remains an imperfectly secure environment, and Optum cannot guarantee protection from intruders or interceptors. You agree to use this service and submit information at your own risk. You agree that Optum has no liability regarding unauthorized access to this service by a third party.

Children's Online Privacy Protection Act

The information provided through this service is intended for adults. Services will not be provided to anyone under age 13. Children ages 13 to 18 should use this service only with the supervision of a parent or legal guardian. To ensure the privacy of any children using this service, we follow the guidelines established in TITLE XIII, the "Children's Online Privacy Protection Act of 1998." We do not direct any activities or promotions at minors for any purpose. We do not disclose any personally identifiable information about users under age 16, but such information may be shared with third parties on an aggregate basis.

Social Security Number Protection Policy of Optum and its Subsidiaries & Affiliates (Collectively "Optum")

Protecting personal information is important to Optum. It is the policy of Optum to protect the confidentiality of Social Security numbers ('SSNs') that we receive or collect in the course of business. We secure the confidentiality of SSNs through various means, including physical, electronic, and administrative safeguards that are designed to protect against unauthorized access. It is our policy to limit access to SSNs to that which is lawful, and to prohibit unlawful disclosure of SSNs